How IT Ninjas Helped a Growing Law Firm Secure Their Future
Name: Serrano Cagan & Cagan
Industry: Legal
Specialty: Insurance
Services Provided: Cybersecurity, 24/7 IT Support
Growth Outpaced Their IT
When Jonathan Cagan Esq, the Managing Partner at a fast-growing law firm in Jacksonville, FL, found himself juggling more than just legal strategy, he knew something had to change.
"We went from three or four people to over twenty in about a year," Jonathan shared. “I was the one handling IT, but it got to a point where I just couldn’t keep up.”
Between scaling staff, onboarding new devices, and managing case-sensitive data, IT was consuming more of his time and increasing the firm’s exposure to cybersecurity risks.
“Cybersecurity was one of my main concerns,” Jonathan said. “Our clients expect a certain level of confidence when it comes to privacy—and so do I.”
Taking IT Off the Attorney's Plate
That’s where IT Ninjas stepped in. We helped the firm streamline user lifecycle management, implement phishing simulations, deploy cloud-based device logins, and improve their overall security posture. All while freeing Jonathan up to focus on practicing law.
“Now I just tell employees: ‘Email IT Ninjas.’ I don’t have to spend hours Googling minor fixes or worrying if our machines are secure,” he said. “It saves me time and removes that mental load.”
Phishing simulations and staff training have also made a measurable impact. “Nothing hits home like someone getting tricked by a phishing test and having to talk about it afterward,” Jonathan noted. “Now security is a regular part of our staff meetings.”
I don’t have to spend hours Googling minor fixes or worrying if our machines are secure,” he said. “It saves me time and removes that mental load.
Peace of Mind and a Professional Edge
Since partnering with IT Ninjas, the firm has improved its operational maturity, adopted better tools, and reinforced client trust. "It’s like hiring a CPA," Jonathan explained. "I don’t know why we didn’t do it sooner. It just takes so much off my plate and gives us confidence in our cybersecurity."
Being local made a difference too. “I liked that you're nearby. It helps to know who I’m dealing with and that we’ll run into each other. It feels personal.”
IT Ninjas now manages the firm’s cybersecurity, endpoint protection, user onboarding, and ongoing help desk support—quietly powering their growth from behind the scenes.
