How IT Ninjas Transformed Air Van Inc.'s IT Landscape
Company: Air Van Inc.
Industry: Transportation and Logistics
Specialty: Third-party Logistics
Services Provided: Cybersecurity, 24/7 IT Support, Fractional CIO
Struggling With Inconsistent IT Support
When Ike took over as CEO of Air Van Inc. in Jacksonville, FL, the company was at a crossroads. The previous IT setup consisted of a long-time, single contracted IT professional. While the technician had been a valuable asset, he could no longer keep up with the growing demands of the business.
"We had a single contracted IT professional who had been working here for 10 or 15 years... but he wasn’t going to scale up his support as we grew. We weren’t getting the support we needed," Ike shares.
The company was growing rapidly, and the limitations of the one-man IT operation became a critical bottleneck. After the IT professional acknowledged his inability to provide continued support, Ike began searching for a more scalable solution.
IT Ninjas as a Strategic IT Partner
In the search for a solution, Air Van Inc. turned to IT Ninjas. From the outset, the company was impressed with the professionalism and responsiveness of the team.
"We had three providers to choose from, but we felt most comfortable with IT Ninjas. The responsiveness and the level of comfort we felt with them really made the difference," Ike explains. IT Ninjas understood that Air Van Inc. needed more than just IT support—they needed a partner who could ensure that their technology infrastructure was functional, secure, and reliable.
The responsiveness and the level of comfort we felt with them really made the difference.
Confidence in IT and Cybersecurity
The results were immediate and transformative. One of the most notable improvements was the response time. Ike recounts a simple yet powerful example: “I had a minor issue where I couldn’t access a Sharepoint site. I put in a ticket and went to lunch. I wasn’t out of the parking lot before I got a call. They fixed the issue before I even left the parking lot.”
Beyond quick fixes, IT Ninjas also provided a level of security and confidence that was previously lacking. As Ike notes, “Our entire business relies on data. The way we communicate with clients, how we invoice them, everything. We were always vulnerable to cyber-attacks. Now, we’re doing everything we can to limit those events... I feel confident that our IT is bulletproof.”
With IT Ninjas on board, Air Van Inc. no longer faces unpredictable IT issues or extended downtimes. The seamless back-office support allows the team to focus on growing the business with the confidence that their IT infrastructure is in safe hands.
A New Era of IT Support: Proactive, Responsive, and Secure
For Air Van Inc., partnering with IT Ninjas has meant not only enhanced operational efficiency but also peace of mind. Ike shares, “I feel very confident that if we have an issue, it’s going to get immediate attention. There’s a level of confidence now that our IT is running smoothly, and we’re secure. It’s like having offensive linemen who make sure everything runs without anyone noticing.”
The company’s growth trajectory has been supported by the responsive, proactive IT solutions provided by IT Ninjas—helping Air Van Inc. continue to scale up without missing a beat.
It’s like having offensive linemen who make sure everything runs without anyone noticing.
IT Ninjas, A True IT Partner
For businesses like Air Van Inc., where technology is the backbone of daily operations, finding the right IT partner is crucial. Ike's experience with IT Ninjas highlights how a responsive, cost-effective, and secure IT strategy can transform a business’s capabilities. If you’re looking for a true IT partner who can anticipate your needs, ensure your cybersecurity, and keep your operations running smoothly, IT Ninjas is the team you need.
